Reference

What You Agree To When You Use 7basa

These terms set out the rules for your account on 7basa — how deposits through bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms subject to change
7basa What You Agree To When You Use 7basa
HOW WE OPERATE

How 7basa Handles Your Account and Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records are retained to satisfy financial verification requirements, and support conversations are kept to resolve any follow-up disputes. Your wallet details (bKash, Nagad, or Rocket numbers) are used solely to process your deposits and withdrawals and are never shared with third parties outside of payment processing. You can request a copy of the data we hold on your account by contacting support with your registered details.

Data Retention

Transaction and account records are kept for the period required by our verification and dispute processes, then deleted or anonymised on a rolling schedule.

Wallet Security

Your bKash, Nagad, and Rocket details are stored encrypted and used only for processing your own deposits and withdrawals — never for any other purpose.

Account Access

You control your account login. We will never ask for your PIN or wallet password. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To see, correct, or delete the personal data we hold, contact support with your account ID. We will respond within a reasonable timeframe under applicable rules.

TERMS CONTACT

Reach Us About Your Terms Questions

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries directly. Bring your registered account details when you get in touch so we can pull up your record quickly.

Team online

Live Chat

Available through your account dashboard. Fastest path for terms clarifications, account holds, or wallet verification questions.

Email Support

Write to our support address for formal terms disputes or withdrawal verification issues. We aim to respond within one business day.

Help Centre

Our help pages cover common terms questions — account limits, wallet name matching, and what happens when a term changes.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses a 7basa account. Eligibility depends on your location and whether local law in your region permits participation.

We may update terms when our services change. We will post the revised version on this page. Continuing to use your account after a change means you accept the updated terms.

We may hold withdrawals until the names are verified. Contact support with your account ID and wallet details to resolve the mismatch quickly.

No. One account per person is a firm rule. Duplicate accounts are closed and any balance is reviewed under our duplicate-account policy before any funds are released.

Contact support through live chat or email with your registered account details and request closure. We will confirm the request and process any eligible remaining balance.

Send your dispute to our support email with your account ID and a clear description of the issue. We aim to respond within one business day and escalate if needed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.